Snooze App is an application that allows you to manage your Zendesk tickets more efficiently by enabling custom snooze durations. Whether you need a short break or extra time to gather missing details, Snooze App ensures a seamless workflow by pausing tickets temporarily and notifying you when it's time to resume. It enhances agent productivity by reducing ticket clutter and optimizing task prioritization. With secure access, customizable snooze settings, and automated email reminders, Snooze App offers the smartest way to stay on top of your support queue.
Snooze App allows you to snooze your tickets for a custom duration of your choice. Whether you need a short coffee break or extra time for in-depth research, you can schedule your tickets according to your needs and manage your workflow efficiently.
Agents can monitor the timer’s progress in real-time from the ticket panel. This feature allows them to see when tickets will become active again, enabling better planning and keeping the workflow organized.
When the snooze duration ends, Snooze App automatically sends you an email notification, ensuring you return to your tickets on time and respond to customer requests efficiently. Additionally, the app updates the ticket by adding a comment indicating the snooze duration, so all involved agents are aware of the change. The ticket status is also automatically updated from Snoozed to Open, and the assigned snooze tag is removed, keeping your ticket management seamless and organized.
Administrators can determine who can snooze tickets and create timers. Additionally, they have the flexibility to enable or disable email notifications when the snooze duration ends. This allows support teams to efficiently manage their workflow from a centralized control panel.
