OmniThanks-GPT App
Introducing Omni-Thanks GPT , Seamlessly combining Zendesk's robust ticketing system with the intelligence of GPT.
INSTALL
Introducing Omni-Thanks GPT , Seamlessly combining Zendesk's robust ticketing system with the intelligence of GPT.
INSTALL
Introducing Omni-Thanks GPT , Seamlessly combining Zendesk's robust ticketing system with the intelligence of GPT, our APP leverages the advanced capabilities of GPT to intelligently detect and resolve tickets when customers express gratitude.
This product streamlines manual ticket closure, redirecting your team to more impactful tasks, reducing response times, and providing swift support for genuine issues to enhance customer experience. Additionally, it facilitates easy setup and integration, ensuring operational ease. From a security standpoint, it refrains from storing customer messages and offers secure offline access via AWS infrastructure. Moreover, features like automated ticket tracking and persistent notification logs boost agent productivity and maintain comprehensive records.
Omni-Thanks GPT is an application that enhances customer support processes by tracking reopened tickets and analyzing customer messages to streamline efficiency. The app seamlessly integrates with Zendesk Integration Services and utilizes ChatGPT to intelligently classify customer messages. If a message contains a simple expression of gratitude, the ticket is automatically resolved and tagged with #omni-thanks_gpt. Conversely, if the message indicates a need for further assistance, the ticket is tagged with #omni-thanks_gpt_agentneeded and disregarded. This ensures that the respective agent is promptly notified of the ticket's status, enhancing overall support efficiency.