Privacy Policy

Privacy Notice for Omni Wise Zendesk Application Developer for Zendesk-Using Businesses and Their Customers

Omni Wise Zendesk Application Developer ("Omni Wise", "we", "our", or "us") is dedicated to safeguarding the privacy and security of businesses using our applications integrated with Zendesk and their customers. This Privacy Notice outlines how we collect, use, disclose, and protect information related to our services provided to these businesses ("you", "your", or "your organization") and their customers.

1. Information We Collect

We collect various types of information to provide and enhance our services for Zendesk-using businesses and their customers. The categories of information we collect include:

  • a. Business and Contact Information:
    • Business Details: Information about your business, such as company name, address, industry, and organizational details.
    • Contact Information: Names, email addresses, phone numbers, job titles, and other contact information of your employees or representatives interacting with us.
  • b. Customer Information:
    • Zendesk Integration Data: Data from your Zendesk account related to your customers, such as ticket information, customer interactions, support requests, and associated metadata.
    • Customer Contact Information: Names, email addresses, phone numbers, and other contact information of your customers, as managed through your Zendesk integration.
  • c. Service and Usage Data:
    • Usage Information: Data on how your business and its employees use our applications, including logs, access times, and features utilized.
    • Customer Usage Data: Information on how your customers interact with our applications through your Zendesk platform, if applicable.
  • d. Technical Information:
    • Device and Network Data: Technical details from devices accessing our services, such as IP addresses, browser types, operating systems, and other device-related information.
    • Cookies and Tracking Technologies: Data collected through cookies and similar technologies to track usage patterns and improve service delivery.
  • e. Financial Information:
    • Billing Details: Financial information necessary for processing payments, including credit card numbers, billing addresses, and transaction records. The data will be kept in the Omni Messenger Stripe account as we are obliged to use it on Zendesk Marketplace.

2. How We Use Your Information

We use the collected information for various purposes to support and enhance our services for Zendesk-using businesses and their customers:

  • a. Service Provision and Integration:
    • To provide, operate, and maintain our applications integrated with Zendesk.
    • To facilitate the integration with your Zendesk account and ensure seamless functionality.
  • b. Customer Support and Communication:
    • To communicate with you about our services, respond to inquiries, and provide customer support.
    • To communicate with your customers as needed for providing support through the integrated applications.
  • c. Business Operations:
    • To process transactions, manage billing and payments, and fulfill contractual obligations.
    • To analyze service usage, optimize performance, and enhance user experience for both your business and your customers.
  • d. Legal Compliance and Security:
    • To comply with legal requirements and respond to lawful requests.
    • To enforce our terms of service and protect the rights, property, and safety of Omni Wise, our users, and others.

3. Sharing Your Information

We do not sell personal information. We may share your information under the following limited circumstances:

  • a. Service Providers: With trusted third-party service providers who assist us in delivering and supporting our services, subject to appropriate confidentiality and security measures.
  • b. Business Partners: With partners for collaborative purposes, such as joint marketing or product integration, provided it aligns with your interests and preferences.
  • c. Legal and Compliance: When required by law or in response to valid legal processes, or to protect our rights, property, and safety.

3. Sharing Your Information

We do not sell personal information. We may share your information under the following limited circumstances:

  • a. Service Providers: With trusted third-party service providers who assist us in delivering and supporting our services, subject to appropriate confidentiality and security measures.
  • b. Business Partners: With partners for collaborative purposes, such as joint marketing or product integration, provided it aligns with your interests and preferences.
  • c. Legal and Compliance: When required by law or in response to valid legal processes, or to protect our rights, property, and safety.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. While we strive to protect your information, no security system is infallible, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. International Data Transfers

If you are located outside the country where our servers are located, your information may be transferred to and processed in other countries. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed.

7. Your Rights and Choices

If you are located outside the country where our servers are located, your information may be transferred to and processed in other countries. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed.

  • a. Access and Correction: You have the right to access and update your information about subscription and payment. You can request corrections or updates to your data by contacting us.
  • b. Opt-Out: You may opt out of receiving promotional communications from us at any time. Note that even if you opt out, you may still receive non-promotional messages related to your account or services.
  • c. Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  • d. Deletion: You can request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to legal exceptions.

8. Changes To This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated notice on our website or through other appropriate means.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us at:

  • Email: privacy@omniwise.com
  • Address: 8 The Green STE D Dover, County of Kent, Delaware 19901, USA
    Meydan Sokak Veko Giz, 34485 Sar─▒yer/─░stanbul
This Privacy Notice was last updated on 19 July 2024.