Messaging Csat Timer
The Smartest Way to Manage Your Messaging While Collecting Feedback with Messaging CSAT Timer!
INSTALL
The Smartest Way to Manage Your Messaging While Collecting Feedback with Messaging CSAT Timer!
INSTALL
CSAT Timer is an application that allows you to collect customer satisfaction in Zendesk while transforming your messaging channels into session-based communication. It boosts agent efficiency by automating unnecessary ticket closures and optimizes your workflow with flexible timer rules. With secure access and easy management features, it offers the smartest way to gather customer feedback.
CSAT Timer offers ultimate flexibility, allowing you to create specific rules for each sub-channel or a unified rule for all messaging channels. It simplifies ticket management, especially for Zendesk plans without Sunshine Conversations, by providing seamless customer feedback handling. Admin authorization ensures secure access, with an easy setup process, and flexible control over who can create rules, making it straightforward for admins to manage permissions.
CSAT Timer uses user-defined customizable rules to set timers based on your messaging channels. When satisfaction is offered through a specific channel, a new timer will be created in the ticket sidebar, displaying the time progress. If the timer expires before the user responds, the ticket will be automatically closed, tagged with Closed-by-CSAT-APP, and a notification will be sent to the topbar app informing the assignee of the closure.
